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Refund Policy

If for some reason, you are not satisfied with our services, please apply for the cancellation within the first 30 days of your payment date. In case you fail to apply for the refund and cancellation during this period, it shall void 30-day money-back guarantee.

PLEASE NOTE that the following items are non-refundable;

 – Setup charges
– Domain Name registration fees and renewals
– Monthly Phone Licence fees (3CX)
– Already completed web development work

Incase you have been a GoodwayTech client for more than 30 days, please make sure to apply for the cancellation anytime before the next billing cycle date. Domain Renewals or Registrations are non-refundable as they cannot be reversed.

To apply for the cancellation and/or refund, you must contact via our contact page. No refunds are applicable once 30 day money-back guarantee is over.

Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk or bandwidth usage amount do not qualify for our 30-day money-back guarantee and will not receive any refunds.

Requests to cancel accounts or the termination of your payment plan with us will result in the deactivation of your account once the current billing cycle has ended. In a case where a client has ceased a billing cycle, the account will be deactivated upon investigation by our billing department.

No refund under any condition shall be processed if a client fails to comply with our “Terms and Conditions”.

A Prorata refund maybe be available on hosting services if clients change their minds or provider before the prepaid period is finished.

Any refunds provided are at GoodwayTech’s discretion and in cases where a refund is provided it will be provided as credit towards future services provided by GoodwayTech or a refund back to the orignal payment method.

We do not guarantee that the phone (PBX) or website hosting services will be 100% uninterrupted, timely, secure, or error-free. We are not responsible for any damages, including but not limited to, direct, indirect, incidental, consequential, or punitive damages arising out of the use of or inability to use the phone hosting service. By using the phone hosting service, you agree to indemnify and hold harmless Goodway Tech Pty Ltd from any claims, damages, or losses arising out of your use of the phone hosting service.